{"id":7200,"date":"2022-07-19T19:00:39","date_gmt":"2022-07-19T17:00:39","guid":{"rendered":"https:\/\/onload.reinhausen.com\/de\/?p=7200"},"modified":"2023-10-17T15:51:35","modified_gmt":"2023-10-17T13:51:35","slug":"remote-transformer-assistance","status":"publish","type":"post","link":"https:\/\/onload.reinhausen.com\/en\/08-2022\/remote-transformer-assistance\/","title":{"rendered":"Remote Transformer Assistance"},"content":{"rendered":"
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F<\/span>or grid oper\u00ada\u00adtors, mal\u00adfunc\u00adtions on trans\u00adform\u00aders and the pow\u00ader out\u00adages asso\u00adci\u00adat\u00aded with them are crit\u00adi\u00adcal sit\u00adu\u00ada\u00adtions. In these cas\u00ades, tech\u00adni\u00adcians need to find and fix the defect as quick\u00adly as pos\u00adsi\u00adble. It\u2019s even more crit\u00adi\u00adcal when the spe\u00adcial\u00adist who is need\u00aded is not present on site and has to trav\u00adel there first. This doesn\u2019t just cost valu\u00adable time; it also costs a lot of mon\u00adey. In some cas\u00ades, only minor issues are involved that could be solved after a brief analy\u00adsis by an expert.<\/p>\n

Since 2022, Rein\u00adhausen has offered a sim\u00adple, fast solu\u00adtion with its Remote Ser\u00advice. Through it, cus\u00adtomers from all over the world can get in touch with a Rein\u00adhausen expert around the clock. To do so, you just need a smart\u00adphone, a tablet or smart glass\u00ades and the free TeamView\u00ader ser\u00advice app. \u201cThe Rein\u00adhausen expert can then use the cam\u00adera on the end device to see where the prob\u00adlem is,\u201d explains Robert Nie\u00adder\u00admeier, Busi\u00adness Devel\u00adop\u00adment Man\u00adag\u00ader at Rein\u00adhausen. This allows the expert to pro\u00advide direct and uncom\u00adpli\u00adcat\u00aded help and, in many cas\u00ades, solve the prob\u00adlem entire\u00adly with\u00adout even hav\u00ading been on site. This means that cus\u00adtomers save them\u00adselves time, nerves, and also the costs for the expert\u2019s vis\u00adit. \u201cIn addi\u00adtion, our ser\u00advice tech\u00adni\u00adcians are no longer on the road for extend\u00aded peri\u00adods of time, which means they can be avail\u00adable for more cus\u00adtomers at flex\u00adi\u00adble times,\u201d Nie\u00adder\u00admeier explains.<\/p>\n

\u201eWe look over our cus\u00adtomers\u2019 shoul\u00adders dig\u00adi\u00adtal\u00adly and sup\u00adport them.\u201c Robert Nie\u00adder\u00admeier, MR Busi\u00adness Devel\u00adop\u00adment Man\u00adag\u00ader<\/cite><\/p><\/blockquote>\n

One app, many experts<\/h2>\n

Bet\u00adter yet, the Remote Ser\u00advice is not just avail\u00adable to cus\u00adtomers in the event of faults. Rein\u00adhausen also helps remote\u00adly with the instal\u00adla\u00adtion and com\u00admis\u00adsion\u00ading of trans\u00adform\u00aders, tap chang\u00aders, and sim\u00adi\u00adlar equip\u00adment with more than 280 high\u00adly qual\u00adi\u00adfied ser\u00advice tech\u00adni\u00adcians and experts with a vari\u00adety of tech\u00adni\u00adcal and prod\u00aduct knowl\u00adedge. \u201cEven if it\u2019s just small things\u2014whether it\u2019s con\u00adnect\u00ading a cable cor\u00adrect\u00adly or set\u00adting some\u00adthing in the soft\u00adware of our ETOS\u00ae and MSENSE\u00ae products\u2014we look over our cus\u00adtomers\u2019 shoul\u00adders dig\u00adi\u00adtal\u00adly and sup\u00adport them,\u201d says Nie\u00adder\u00admeier. To do so, Rein\u00adhausen has in-house experts for every appli\u00adca\u00adtion and every prod\u00aduct.<\/p>\n

\u201cIn addi\u00adtion, we offer our cus\u00adtomers var\u00adi\u00adous train\u00ading cours\u00ades and train\u00ading ses\u00adsions \u2014tai\u00adlored to a tar\u00adget group or spe\u00adcif\u00adic prod\u00aducts and ser\u00advices upon request,\u201d Nie\u00adder\u00admeier adds. These train\u00ading ses\u00adsions are also part of the Remote Ser\u00advice and are record\u00aded in a film stu\u00addio set up specif\u00adi\u00adcal\u00adly for this pur\u00adpose. Par\u00adtic\u00adi\u00adpants fol\u00adlow the trans\u00admis\u00adsion online and can ask ques\u00adtions in a chat. Train\u00ading ses\u00adsions with smart glass\u00ades are also pos\u00adsi\u00adble.<\/p>\n

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<\/div>

The cus\u00adtomer uses data glass\u00ades or a smart\u00adphone or tablet to show the prob\u00adlem on the trans\u00adformer.<\/p><\/div>\n

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The Rein\u00adhausen experts in Regens\u00adburg can pro\u00advide instruc\u00adtions remote\u00adly until the prob\u00adlem is solved.<\/p><\/div>\n<\/div>\n

Nie\u00adder\u00admeier reveals fur\u00adther advan\u00adtages: \u201cOur ser\u00advice offer\u00ading will con\u00adtin\u00adue to grow\u2014for exam\u00adple, with the pos\u00adsi\u00adbil\u00adi\u00adty of pro\u00advid\u00ading vir\u00adtu\u00adal sup\u00adport to assess the con\u00addi\u00adtion of tap chang\u00aders and trans\u00adform\u00aders.\u201d It is also con\u00adceiv\u00adable that cus\u00adtomers will be able to view new prod\u00aducts remote\u00adly and be sup\u00adport\u00aded by Rein\u00adhausen ser\u00advice tech\u00adni\u00adcians dur\u00ading mea\u00adsure\u00adments. In this way, Rein\u00adhausen intends to con\u00adtin\u00adue bridg\u00ading large dis\u00adtances in the future in order to be there for trans\u00adformer man\u00adu\u00adfac\u00adtur\u00aders and net\u00adwork oper\u00ada\u00adtors at all times \u2014no mat\u00adter what the request.<\/p>\n\n

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Info<\/h5>\n
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You can reach the Remote Ser\u00advice as usu\u00adal via the con\u00adtact details on the web\u00adsite or via the new Rein\u00adhausen cus\u00adtomer por\u00adtal:<\/p>\n

www.reinhausen.com\/remote-service<\/strong><\/a><\/p>\n

Remote Ser\u00advice runs very eas\u00adi\u00adly on TeamView\u00ader Assist AR (Pilot), Down\u00adload it for free in the Apple Store<\/strong><\/a> or in the Google Play\u00adStore<\/strong><\/a>.<\/p>\n<\/div>\n<\/div>\n

<\/p><\/div>\n\n

YOUR CONTACT<\/h2>\n
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Would you like to use Remote Ser\u00advice?
\n<\/strong>Robert Nie\u00adder\u00admeier is hap\u00adpy to help: <\/i> R.Niedermeier@reinhausen.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

With its new Remote Ser\u00advice, Rein\u00adhausen helps faster than ever with instal\u00adla\u00adtion and com\u00admis\u00adsion\u00ading, or for mal\u00adfunc\u00adtions of tap chang\u00aders and trans\u00adform\u00aders. Ener\u00adgy sup\u00adpli\u00aders have a dig\u00adi\u00adtal con\u00adnec\u00adtion to the Rein\u00adhausen experts in Regens\u00adburg via an app\u2014any place, any time.<\/p>\n","protected":false},"author":7,"featured_media":7751,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-7200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-08-2022"],"acf":[],"_links":{"self":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/7200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/comments?post=7200"}],"version-history":[{"count":4,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/7200\/revisions"}],"predecessor-version":[{"id":10881,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/7200\/revisions\/10881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/media\/7751"}],"wp:attachment":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/media?parent=7200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/categories?post=7200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/tags?post=7200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}