{"id":9755,"date":"2023-07-21T14:49:38","date_gmt":"2023-07-21T12:49:38","guid":{"rendered":"https:\/\/onload.reinhausen.com\/de\/?p=9755"},"modified":"2023-07-21T14:49:38","modified_gmt":"2023-07-21T12:49:38","slug":"digital-customer-platform-myreinhausen","status":"publish","type":"post","link":"https:\/\/onload.reinhausen.com\/en\/07-2023\/digital-customer-platform-myreinhausen\/","title":{"rendered":"Everything at a Glance with one Click"},"content":{"rendered":"\n
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Although the prod\u00aducts of MR\u2019s port\u00adfo\u00adlio are essen\u00adtial for trans\u00adform\u00aders, cus\u00adtomers do not focus on MR prod\u00aducts, but rather on their own projects and trans\u00adform\u00aders. An intu\u00aditive plat\u00adform must there\u00adfore rep\u00adre\u00adsent the cus\u00adtomers\u2019 log\u00adic.<\/p>\n\n\n\n

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Video not loaded due to miss\u00ading con\u00adsent.<\/p>\n Adjust set\u00adtings \u2192<\/span>\n <\/div>\n\n <\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

myRein\u00adhausen helps cus\u00adtomers orga\u00adnize MR com\u00adpo\u00adnents and enables cen\u00adtral\u00adly man\u00adaged infor\u00adma\u00adtion. It also offers rec\u00adom\u00admen\u00adda\u00adtions for action and pro\u00advides a direct line to MR experts when need\u00aded. The main goal of myRein\u00adhausen is to sim\u00adpli\u00adfy and dig\u00adi\u00adtal\u00adize cus\u00adtomer process\u00ades in the con\u00adtext of the MR port\u00adfo\u00adlio along the entire life cycle.<\/p>\n\n\n\n

Central Organization<\/h2>\n\n\n\n
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With myE\u00adquip\u00adment, our cus\u00adtomers have an overview of which MR com\u00adpo\u00adnents are installed in which of their trans\u00adform\u00aders and at which loca\u00adtions. Cus\u00adtomers can down\u00adload a soft\u00adware update, access an indi\u00advid\u00adual oper\u00adat\u00ading man\u00adu\u00adal, request a ser\u00advice and much more on a com\u00adpo\u00adnent-by-com\u00adpo\u00adnent basis and in the con\u00adtext of their trans\u00adform\u00aders.<\/p>\n\n\n\n

Intelligent Recommendations<\/h2>\n\n\n\n
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Thanks to myRein\u00adhausen, our cus\u00adtomers will no longer have to think about need\u00aded main\u00adte\u00adnance and nec\u00ades\u00adsary soft\u00adware updates them\u00adselves. In myE\u00adquip\u00adment, we proac\u00adtive\u00adly com\u00admu\u00adni\u00adcate for which of their on-load tap-chang\u00aders main\u00adte\u00adnance is due and for which of their ETOS\u00ae and ISM\u00ae devices soft\u00adware updates are avail\u00adable. Cus\u00adtomers can then down\u00adload updates direct\u00adly using mySelf\u00adSer\u00advices, or request rec\u00adom\u00admend\u00aded main\u00adte\u00adnance via mySer\u00advices.<\/p>\n\n\n\n

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\u201cOur expe\u00adri\u00adence has been incred\u00adi\u00adble so far. The por\u00adtal enables myself and team to have a cen\u00adtral\u00adized loca\u00adtion for records keep\u00ading and main\u00adte\u00adnance needs. There was a strong focus on mak\u00ading a customer\u2019s life easy. As a man\u00adag\u00ader, it enables me to have a 30,000-foot view of my assets with one click of the but\u00adton. One of the best fea\u00adtures is being able to pull up the his\u00adto\u00adry of a spe\u00adcif\u00adic device and it\u2019s prints. Hav\u00ading all of that at your fin\u00adger\u00adtips real\u00adly enables effi\u00adcien\u00adcy and ease of trou\u00adbleshoot\u00ading.\u201d<\/p>\nJason Keenan, Melt Shop Elec\u00adtri\u00adcal Super\u00advi\u00adsor at COMMERCIAL METALS COMPANY<\/strong> <\/cite><\/blockquote>\n<\/div><\/div>\n\n\n\n

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Complete Documentation<\/h2>\n\n\n\n
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Incom\u00adplete and unclear doc\u00adu\u00admen\u00adta\u00adtion is a thing of the past. Via myOrders, our OEM cus\u00adtomers can view and man\u00adage all doc\u00adu\u00adments relat\u00ading to their offers and orders. Our oper\u00ada\u00adtor cus\u00adtomers can access the tech\u00adni\u00adcal doc\u00adu\u00adments for their installed MR com\u00adpo\u00adnents via myLi\u00adbrary. Their own files can also be uploaded here and assigned to the rel\u00ade\u00advant loca\u00adtions, trans\u00adform\u00aders and com\u00adpo\u00adnents.<\/p>\n\n\n\n

Intuitive Requests<\/h2>\n\n\n\n
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In mySer\u00advices, our cus\u00adtomers not only get a com\u00adpre\u00adhen\u00adsive insight into select\u00aded ser\u00advices such as OLTC ser\u00advice or TESSA\u00ae FLEETSCAN 2D, but can also request ser\u00advices in a tar\u00adget\u00aded and intu\u00aditive man\u00adner. In addi\u00adtion, with ECOSENSE\u00ae we are also offer\u00ading our first prod\u00aduct online.<\/p>\n\n\n\n

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Direct Support<\/h2>\n\n\n
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With myDig\u00adi\u00adta\u00adlAs\u00adsis\u00adtant we offer our cus\u00adtomers a sim\u00adple com\u00admu\u00adni\u00adca\u00adtion chan\u00adnel that is avail\u00adable at any time for any ques\u00adtions. Fre\u00adquent con\u00adcerns are answered direct\u00adly by our arti\u00adfi\u00adcial intel\u00adli\u00adgence. Indi\u00advid\u00adual enquiries are han\u00addled with\u00adin busi\u00adness hours by our inter\u00adnal Cus\u00adtomer Sup\u00adport Man\u00adag\u00ader or for\u00adward\u00aded to an MR expert.<\/p>\n\n\n\n

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The direct link to us<\/h5>\n\n\n\n

Do you want to find out more about the dig\u00adi\u00adtal cus\u00adtomer plat\u00adform? Or reg\u00adis\u00adter right away? You are only one click away:<\/p>\n\n\n\n

<\/i> myRein\u00adhausen \u2014 The dig\u00adi\u00adtal gate to your MR data<\/a><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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YOUR CONTACT<\/h2>\n\n\n\n

Do you have ques\u00adtions about myRein\u00adhausen? <\/strong>
Dominik Feuer\u00ader is there for you: <\/p>\n\n\n\n

<\/i> <\/a>D.Feuerer@reinhausen.com<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

With the myRein\u00adhausen cus\u00adtomer plat\u00adform, MR has cre\u00adat\u00aded an even bet\u00adter cus\u00adtomer expe\u00adri\u00adence and extend\u00aded the phys\u00adi\u00adcal cus\u00adtomer rela\u00adtion\u00adship to the dig\u00adi\u00adtal world.<\/p>\n","protected":false},"author":27,"featured_media":10440,"comment_status":"closed","ping_status":"open","sticky":false,"template":"template-cover.php","format":"standard","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-9755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-07-2023"],"acf":[],"_links":{"self":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/9755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/comments?post=9755"}],"version-history":[{"count":12,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/9755\/revisions"}],"predecessor-version":[{"id":10575,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/posts\/9755\/revisions\/10575"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/media\/10440"}],"wp:attachment":[{"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/media?parent=9755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/categories?post=9755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onload.reinhausen.com\/en\/wp-json\/wp\/v2\/tags?post=9755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}