Remote Transformer Assistance

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For grid oper­a­tors, mal­func­tions on trans­form­ers and the pow­er out­ages asso­ci­at­ed with them are crit­i­cal sit­u­a­tions. In these cas­es, tech­ni­cians need to find and fix the defect as quick­ly as pos­si­ble. It’s even more crit­i­cal when the spe­cial­ist who is need­ed is not present on site and has to trav­el there first. This doesn’t just cost valu­able time; it also costs a lot of mon­ey. In some cas­es, only minor issues are involved that could be solved after a brief analy­sis by an expert.

Since 2022, Rein­hausen has offered a sim­ple, fast solu­tion with its Remote Ser­vice. Through it, cus­tomers from all over the world can get in touch with a Rein­hausen expert around the clock. To do so, you just need a smart­phone, a tablet or smart glass­es and the free TeamView­er ser­vice app. “The Rein­hausen expert can then use the cam­era on the end device to see where the prob­lem is,” explains Robert Nie­der­meier, Busi­ness Devel­op­ment Man­ag­er at Rein­hausen. This allows the expert to pro­vide direct and uncom­pli­cat­ed help and, in many cas­es, solve the prob­lem entire­ly with­out even hav­ing been on site. This means that cus­tomers save them­selves time, nerves, and also the costs for the expert’s vis­it. “In addi­tion, our ser­vice tech­ni­cians are no longer on the road for extend­ed peri­ods of time, which means they can be avail­able for more cus­tomers at flex­i­ble times,” Nie­der­meier explains.

„We look over our cus­tomers’ shoul­ders dig­i­tal­ly and sup­port them.“ Robert Nie­der­meier, MR Busi­ness Devel­op­ment Man­ag­er

One app, many experts

Bet­ter yet, the Remote Ser­vice is not just avail­able to cus­tomers in the event of faults. Rein­hausen also helps remote­ly with the instal­la­tion and com­mis­sion­ing of trans­form­ers, tap chang­ers, and sim­i­lar equip­ment with more than 280 high­ly qual­i­fied ser­vice tech­ni­cians and experts with a vari­ety of tech­ni­cal and prod­uct knowl­edge. “Even if it’s just small things—whether it’s con­nect­ing a cable cor­rect­ly or set­ting some­thing in the soft­ware of our ETOS® and MSENSE® products—we look over our cus­tomers’ shoul­ders dig­i­tal­ly and sup­port them,” says Nie­der­meier. To do so, Rein­hausen has in-house experts for every appli­ca­tion and every prod­uct.

“In addi­tion, we offer our cus­tomers var­i­ous train­ing cours­es and train­ing ses­sions —tai­lored to a tar­get group or spe­cif­ic prod­ucts and ser­vices upon request,” Nie­der­meier adds. These train­ing ses­sions are also part of the Remote Ser­vice and are record­ed in a film stu­dio set up specif­i­cal­ly for this pur­pose. Par­tic­i­pants fol­low the trans­mis­sion online and can ask ques­tions in a chat. Train­ing ses­sions with smart glass­es are also pos­si­ble.

Nie­der­meier reveals fur­ther advan­tages: “Our ser­vice offer­ing will con­tin­ue to grow—for exam­ple, with the pos­si­bil­i­ty of pro­vid­ing vir­tu­al sup­port to assess the con­di­tion of tap chang­ers and trans­form­ers.” It is also con­ceiv­able that cus­tomers will be able to view new prod­ucts remote­ly and be sup­port­ed by Rein­hausen ser­vice tech­ni­cians dur­ing mea­sure­ments. In this way, Rein­hausen intends to con­tin­ue bridg­ing large dis­tances in the future in order to be there for trans­former man­u­fac­tur­ers and net­work oper­a­tors at all times —no mat­ter what the request.

YOUR CONTACT

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Would you like to use Remote Ser­vice?
Robert Nie­der­meier is hap­py to help: R.Niedermeier@reinhausen.com