“We are the global partner for the entire lifecycle of a transformer”

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How is the global service department set up?

With more than 20žservice sub­sidiaries across all con­ti­nents, we have a glob­al ser­vice net­work. Ser­vice is a domes­tic busi­ness and requires local busi­ness­peo­ple on site—not just because our ser­vice tech­ni­cians get to site more quick­ly in case of a break­down or emer­gency, but also because the require­ments are very dif­fer­ent from coun­try to coun­try. Ser­vice is under­stood dif­fer­ent­ly in the US than in Chi­na or Australia—so we can adjust our port­fo­lio to the local require­ments.

In addi­tion, we have an expert team in Regens­burg that can sup­port our nation­al orga­ni­za­tions at any time in case of impor­tant ques­tions. But it won’t stop there. We plan to expand our ser­vice depart­ment glob­al­ly by con­tin­u­al­ly adding new mem­bers onto the Rein­hausen Ser­vice team, com­mu­ni­cat­ing MR’s con­cept of high qual­i­ty to them in our train­ing cen­ters, invest­ing in new equip­ment and enter­ing into new part­ner­ships.

Why are you continuing to expand Service?

Ser­vice offers MR the oppor­tu­ni­ty to stay in con­tact with oper­a­tors and to under­stand chang­ing needs bet­ter. For MR, Ser­vice also means prox­im­i­ty to the cus­tomer. The top­ic is already very impor­tant for us. We have long offered tra­di­tion­al ser­vices like replace­ment part deliv­ery, oil treat­ment and tap-chang­er main­te­nance. Now, we have an exten­sive ser­vice port­fo­lio that cov­ers the entire life cycle of a trans­former, with main­te­nance, ser­vic­ing, tech­ni­cal upgrades and mod­ern­iza­tion.

„We have an exten­sive ser­vice port­fo­lio that cov­ers the entire life cycle of a trans­former, with main­te­nance, ser­vic­ing, tech­ni­cal upgrades and mod­ern­iza­tion.“

And we ser­vice equip­ment from all man­u­fac­tur­ers. While some oth­er com­pa­nies are strik­ing these hands-on ser­vices from their port­fo­lio, our man­age­ment is con­vinced that “a strong part­ner offers strong ser­vice on all lev­els”. That is why this is also firm­ly estab­lished in our strat­e­gy. But the indus­try is chang­ing, and ser­vices for trans­form­ers will be much more impor­tant in the future. Equip­ment is being oper­at­ed longer and the age of fleets is ris­ing world­wide. Cus­tomer behav­ior has also changed. Before, trans­form­ers were ser­viced after a cer­tain time inter­val.

Today, ser­vic­ing is usu­al­ly done based on con­di­tion. In addi­tion, exper­tise is some­times lost when long-serv­ing employ­ees retire and, at the same time, a new gen­er­a­tion of asset man­agers steps up with a com­plete­ly dif­fer­ent mind­set that pri­or­i­tizes con­sul­ta­tion and, above all, dig­i­tal solu­tions. The tech­no­log­i­cal leap of the last few years can be felt even in the gen­er­al­ly con­ser­v­a­tive ener­gy indus­try. With ETOS® (Embed­ded Trans­former Oper­at­ing Sys­tem) and our FLEETSCAN 2D assess­ment sys­tem, we already have fitting solu­tions from the start. But we want to expand our port­fo­lio fur­ther.

What plans are you pursuing?

In addi­tion to the invest­ments in inter­na­tion­al expan-sion already men­tioned, we plan to add new ser­vices to our port­fo­lio. This includes, for exam­ple, our remote ser­vice from Regens­burg or fur­ther dig­i­tal­iza­tion of asset man­age­ment. Above all, we want to turn our focus back to our con­sult­ing exper­tise. We can screen the entire fleet, assess it and rec­om­mend what main­te­nance or mod­ern­iza­tion mea­sures are need­ed. And if we look even fur­ther into the future, we intend to offer all-inclu­sive solu­tions. Then, on request, we will be able to take on asset man­age­ment com­plete­ly

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YOUR CONTACT

HDo you have ques­tions about the ser­vice?

Christoph Zieglschmid is there for you:
 C.Zieglschmid@reinhausen.com