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For Rein­hausen cus­tomers, arrang­ing main­te­nance for their tap chang­ers is now even quick­er and eas­i­er — with the new ser­vice truck which has been on the road since May.


From the out­side, it looks like just a nor­mal truck. But behind the scenes it con­tains every­thing need­ed to ser­vice or repair tap chang­ers. The new ser­vice truck even has reserve load­ing space for motor-dri­ve units, bush­ings, oil fil­ter units, or MESSKO® prod­ucts should these need to be retro­fit­ted or replaced dur­ing main­te­nance. Anoth­er high­light is a crane for lift­ing out the tap-chang­er inserts.

A ser­vice deploy­ment can last up to two weeks at a time if the two-per­son ser­vice team car­ries out up to ten tap chang­er ser­vice jobs on a sin­gle tour. “The ser­vice we offer with our new truck is a tru­ly all-inclu­sive pack­age. In addi­tion to the advan­tage of low­er costs, our cus­tomers can also reduce the has­sle of main­te­nance,” explains ser­vice engi­neer Chris­t­ian Schaider, who spear­head­ed the devel­op­ment of the truck in coop­er­a­tion with the head of ser­vice tech­ni­cians, Markus Rap­pl. Pre­vi­ous­ly, the ser­vice spe­cial­ists would nor­mal­ly trav­el out in a reg­u­lar car.

All-inclu­sive: The truck fea­tures a ful­ly equipped work­shop … (© Bern­hard Huber)

… and enough stor­age space for spare parts and main­te­nance equip­ment. (© Bern­hard Huber)

The replace­ment parts need­ed for main­te­nance which couldn’t fit into the vehi­cle were there­fore deliv­ered direct­ly to the customer’s cen­tral ware­house. The cus­tomer would then have to make sure that the parts, along with the crane, the replace­ment oil, and any aux­il­iary per­son­nel, were avail­able at the rel­e­vant pri­ma­ry sub­sta­tion site on the sched­uled ser­vic­ing date. “But today we can relieve cus­tomers of this respon­si­bil­i­ty and offer a much more con­ve­nient ser­vice because, after we receive an order, all we need to do is agree on the date for the ser­vic­ing. All the spare parts and equip­ment need­ed for main­te­nance are brought along with us in our ser­vice truck,” adds Mr. Schaider.

“We even cre­ate the quo­ta­tions our­selves for these jobs, with­out the cus­tomer hav­ing to go through the effort, and with­out us need­ing to be on site before­hand. Only three pieces of infor­ma­tion are required – the ser­i­al num­ber, the cur­rent num­ber of tap-change oper­a­tions reg­is­tered by the oper­a­tions counter, and the site of the trans­former in which the tap chang­er that requires ser­vic­ing is inte­grat­ed. Because we record all data in our sys­tem from the point of deliv­ery of the tap chang­er onwards, our ser­vice engi­neers are famil­iar with the entire ‚life his­to­ry’ of the prod­uct.”


More than meets the eye

Whether it’s needed for servicing or repair work, the truck has everything on board:

GREATER CONVENIENCE FOR CUSTOMERS

The spe­cial­ists from Regens­burg, under the lead­er­ship of Chris­t­ian Schaider and Markus Rap­pl, have been work­ing on the truck for two years. The devel­op­ment team ini­tial­ly con­sid­ered a trail­er-based con­cept with a car as the tow­ing vehi­cle. “It quick­ly became clear, how­ev­er, that this con­cept would have been too lim­it­ed in terms of load­ing and crane struc­ture. And when we added an inte­grat­ed work­shop to our wish list, we scrapped the idea in favor of a truck-based con­cept,” Mr. Schaider recalls.

The plan­ning for the struc­ture, the crane and the inte­ri­or fit­tings, tak­ing into account all require­ments, such as the manda­to­ry trip recorder, load restraints, or the fas­ten­ing of oper­at­ing mate­ri­als, was car­ried out inde­pen­dent­ly by the Rein­hausen ser­vice engi­neers. For the tow­ing vehi­cle, they decid­ed on a 250-horse­pow­er stan­dard design from MAN. The con­ver­sions required for the crane struc­ture and the trail­er were out­sourced to a spe­cial­ist in Regens­burg.

FULL SERVICE WITH 250 HP

When cus­tomers today decide to order the full ser­vice from MR, they need only open the pri­ma­ry sub­sta­tion and free up the trans­former on the agreed date. Because the truck is loaded specif­i­cal­ly for each indi­vid­ual job, main­te­nance work can be com­bined cost-effi­cient­ly with repairs, for exam­ple replace­ment of bush­ings with retro­fitting of dis­play instru­ments from Reinhausen’s sub­sidiary MESSKO®, with a TAPSCAN® VAM vibroa­coustic mea­sure­ment, or with a dynam­ic TAPSCAN® DRM resis­tance mea­sure­ment. The ser­vice truck now car­ries out ser­vice jobs through­out Ger­many and Aus­tria. “It won’t always stay like this though,” adds Mr. Schaider, “we are work­ing every day to improve and expand our ser­vice around the world so that we can offer the full-ser­vice pack­age every­where.”


YOUR CONTACT

Want to know more about this new ser­vice?

Chris­t­ian Schaider is here to help:
c.schaider@reinhausen.com


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